Accenture Federal transforms VA benefits processing delivering $28 billion to 1.5 million veterans

The Subcommittee on Economic Opportunity Oversight Hearing held by the U.S. House Committee on Veterans' Affairs on September 27, 2024, focused on the progress and challenges faced by the Department of Veterans Affairs (VA) in delivering benefits to veterans. A key highlight of the meeting was the report from Accenture Federal, which has been working with the VA since March 2021 to improve the efficiency and accuracy of benefit claims processing.

Accenture Federal reported that the VA's Digital GI Bill (DGIB) has successfully processed over 11 million claims, resulting in more than $28 billion in benefits distributed to 1.5 million veterans. The DGIB system boasts an impressive 99.99 percent uptime, ensuring that veterans can reliably access their benefits. The implementation of automation has significantly reduced the time required for veterans to apply for and receive eligibility decisions, cutting the process from weeks to mere minutes.

The hearing also addressed the successful rollout of various initiatives, including the VET TEC program, which has enabled 14,000 veterans to pursue careers in high-tech fields. Additionally, the Enrollment Manager tool has streamlined processes for 18,000 school certifying officials, enhancing educational access for veterans.

Despite these advancements, the meeting acknowledged ongoing challenges. The VA has faced difficulties in replacing its outdated systems, particularly the 50-year-old Benefits Delivery Network (BDN) mainframe. Conflicting agency priorities and evolving requirements have complicated the implementation of new technologies, leading to delays.

Overall, the hearing underscored the importance of continued efforts to modernize the VA's systems and improve service delivery for veterans. The committee emphasized the need for ongoing oversight to ensure that the benefits veterans have earned are accessible and efficiently managed.