During a recent government meeting, officials discussed concerns regarding a queuing study related to a proposed interactive teller machine (ITM) at a local shopping center. The study indicated that, within the 95th percentile, only one car would typically be in line, suggesting minimal queuing issues. However, several commissioners expressed skepticism about the study's findings, particularly regarding traffic patterns and potential congestion in the shopping center.

Commissioner Besh highlighted ongoing frustrations with circulation patterns in local shopping centers, describing them as \"haphazard\" and raising concerns about traffic flow, especially near ATMs. Commissioner Spada echoed these sentiments, questioning the assumptions made in the queuing study and the potential for increased wait times as customers become familiar with the new ITM service. He noted that the ITM is designed to facilitate more complex transactions, which could lead to longer queuing times than anticipated.

The discussion also touched on accessibility issues, with concerns that the proposed queuing layout could obstruct access to handicap parking spaces. Commissioners emphasized the need for clarity on how the queuing would function in practice, particularly in relation to existing traffic from nearby businesses, including a McDonald's.

Commissioner Perry, who supports the installation of the ITM, called for a comprehensive review of the queuing study to ensure it accounted for the overall traffic dynamics of the shopping center. He suggested that the study should consider the impact of other busy establishments in the area.

The meeting concluded with a consensus that further information from the applicant regarding the traffic study and potential alternative locations for the ITM would be necessary before any decisions could be made. The commissioners agreed that addressing these concerns is crucial to avoid future traffic congestion and ensure a smooth integration of the new banking service into the shopping center.