During a recent government meeting, officials discussed ongoing staffing challenges and the aftermath of a severe microburst that impacted the Milford area. Currently, the department is managing with one part-time employee on injury leave, leading to increased overtime expenses as the team adjusts schedules to cover shifts. The employee has been out for two weeks, and there is no confirmed return date.

The microburst, which occurred on July 16, overwhelmed dispatch services, resulting in a significant spike in emergency calls. Between 7:45 PM and 10:45 PM, dispatchers handled 85 calls, primarily from Milford, which suffered extensive damage, including seven destroyed homes. The chaos prompted the recall of additional dispatchers to manage the influx of calls related to downed trees, gas leaks, and structural damage.

In response to the storm's impact, officials maintained two-person coverage throughout the night and adjusted staffing in anticipation of further storms. The meeting highlighted the importance of effective communication and coordination among emergency services, with neighboring towns assisting in the response.

Additionally, the discussion included plans to enhance dispatch capabilities with a rugged laptop that could be deployed in the field during emergencies. This would allow dispatchers to maintain operational capabilities even in the event of server outages. The aim is to create a field deployable package that includes a laptop and a mobile hotspot, ensuring continuous communication and data management during critical incidents.

The meeting also touched on the challenges faced with drone operations during the storm response. A request for a no-fly zone was made to manage airspace due to news helicopters interfering with drone operations. Although the request was ultimately denied, officials learned valuable lessons about the necessary procedures for future drone use in emergency situations.

Overall, the meeting underscored the department's commitment to improving emergency response strategies and adapting to staffing challenges while ensuring community safety.