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IT team praised for rapid response during global outage

August 13, 2024 | Humboldt County, California


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IT team praised for rapid response during global outage
In a recent government meeting, the Humboldt County Board of Supervisors recognized the exceptional efforts of IT staff in response to a significant cybersecurity incident involving Crowdstrike. The board highlighted the dedication of various IT personnel, including Carson Brown, Scott Kimball, Jesse Reid, Ulf Ingert, and Shure Yang, who worked tirelessly to restore services after a worldwide shutdown affected local systems.

CIO Alicia Hayes commended the IT team for their quick response, noting that many computers required manual reloading, which involved extensive on-site work across the county. Supervisors expressed gratitude for the behind-the-scenes efforts that often go unnoticed, emphasizing the critical role of IT in maintaining county operations and communication with the public.

The meeting also featured public comments praising the IT staff's responsiveness during the crisis. One resident highlighted the importance of technology in daily operations and acknowledged the team's ability to adapt and provide support during emergencies. Another public speaker, Vonnie Fierro, the facilities manager for the Department of Health and Human Services, shared her experience during the outage and commended the collaborative efforts of various departments to continue serving the community.

In addition to the IT recognition, the meeting included a celebration of the successful \"Rumble Over the Redwoods\" air show, which brought together community members and showcased local collaboration. Dennis Mayo, president of the McKinleyville Rodeo Association, expressed appreciation for the supervisors' teamwork in organizing the event, which was well-received by attendees.

The board unanimously approved the recognition of the IT staff and acknowledged the importance of their work in keeping the county running smoothly, especially during challenging times.

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