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Frontier faces backlash over persistent service outages

September 12, 2024 | Hampshire County, West Virginia


This article was created by AI summarizing key points discussed. AI makes mistakes, so for full details and context, please refer to the video of the full meeting. Please report any errors so we can fix them. Report an error »

Frontier faces backlash over persistent service outages
During a recent government meeting, officials discussed several key issues affecting the community, including personnel changes, public service concerns, and state funding initiatives.

One of the primary topics was the resignation of Director Malcolm, effective December 31. The board unanimously accepted the resignation and plans to advertise the position, with discussions on the job description scheduled for the next meeting. Officials expressed gratitude for Malcolm's contributions, acknowledging the challenges faced in managing resources effectively.

The meeting also highlighted ongoing issues with Frontier Communications regarding landline service disruptions in North River Mills. Commissioner Cannon reported that residents have experienced significant outages, with service unavailable on multiple dates over several months. Residents are frustrated with the lengthy process required to report issues and the frequent no-shows by service technicians. The board agreed to draft a letter to the Public Service Commission (PSC) to advocate for the affected residents, emphasizing the need for reliable service and adherence to new federal regulations classifying broadband as a public utility.

Additionally, the commissioners reviewed a survey from the West Virginia Office of Merchants Medical Services aimed at gathering information for state fund allocation. The board members signed the necessary documents to support this initiative, which aligns with their ongoing efforts to secure funding for local services.

Overall, the meeting underscored the board's commitment to addressing community concerns and improving service delivery while navigating the complexities of local governance.

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This article is based on a recent meeting—watch the full video and explore the complete transcript for deeper insights into the discussion.

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