During a recent government meeting, officials discussed the potential for increasing the adoption of email billing among customers as a cost-saving measure. The conversation highlighted the current requirement for all customers to opt-in for email billing, which has been available for over three years. Despite its availability, the uptake remains low, prompting questions about the reasons behind this trend.

Officials noted that while many customers prefer online payments, older customers may lack internet access, which contributes to the continued reliance on traditional mail for billing. The rising costs of postage and mailing materials were emphasized, with one official suggesting that providing incentives for customers to switch to email billing could lead to significant savings.

The discussion included a proposal to analyze the total costs associated with mailing bills, including postage, paper, and staff time. A potential incentive, such as a credit for customers who opt for email billing, was also considered. The officials agreed to gather data on mailing costs and explore incentive options to encourage more customers to transition to email billing.

The meeting underscored the importance of adapting to modern billing practices while also considering the diverse needs of the customer base. The commitment to revisit the topic with concrete data and potential solutions reflects a proactive approach to improving efficiency and reducing costs in municipal operations.