During a recent government meeting, officials discussed significant advancements in the Emergency Medical Services (EMS) and 911 systems in Fort Worth, emphasizing the importance of public outreach and improved communication strategies. The meeting highlighted ongoing efforts to enhance service levels and ensure residents are informed about changes to the EMS system.

Key initiatives include the development of frequently asked questions (FAQs) based on community feedback, with contributions from Council Member Williams. The city plans to collaborate with neighborhood leaders to disseminate information effectively, ensuring citizens understand the positive changes in service levels without disruptions to the 911 system.

An engagement coordinator, Sherika Johnson, has been appointed to facilitate communication with city employees, hosting town halls to address concerns and questions. The meeting also acknowledged the progress made in information technology, particularly the selection of a new Computer-Aided Dispatch (CAD) system, which will require the purchase of new radios and mobile data units for ambulances.

Council Member Flores was recognized for his leadership in navigating the complexities of the EMS transition, particularly in coordinating with member cities that lack city managers. The discussions underscored the need for clear branding of ambulances and effective communication strategies to manage public perception during this transition.

The meeting transitioned to updates on the 911 project, with a focus on consolidating dispatch services to improve response times and efficiency. The city has engaged Fitch and Associates to assist in identifying challenges and developing solutions for the 911 system, which has faced scrutiny regarding dispatch delays and call transfers.

The establishment of a 911 administrator role was highlighted as a critical step toward creating a single point of accountability within the dispatch system. This role will facilitate collaboration among police, fire, and EMS services, ensuring a more streamlined response to emergencies.

Overall, the meeting reflected a commitment to enhancing emergency services in Fort Worth through improved communication, technology integration, and community engagement, aiming to provide residents with timely and effective responses in critical situations.