On October 1st, a Green Line train derailment near Lechmere station raised serious concerns about the safety protocols of the Massachusetts Bay Transportation Authority (MBTA) and its response to passengers involved in the incident. During a recent government meeting, local officials expressed their outrage over the lack of immediate support provided to those affected, particularly highlighting the experience of Margaret Norcross Devon, a Somerville resident who was on the train.

Norcross Devon recounted her terrifying experience on the train, describing how it was traveling at an alarming speed before the derailment occurred. Passengers were left in a state of panic, with no immediate assistance from train operators after the incident. She noted that while they were evacuated, there was no effort made to check on their well-being or gather their information for follow-up support.

Local councilors voiced their frustration over the MBTA's inadequate response, emphasizing the need for clear safety protocols and better communication with passengers following such incidents. Councilor Ewingampen remarked on the lack of accountability from the MBTA, stating that it took significant pressure from elected officials for the agency to begin addressing the concerns raised by passengers.

The councilors also pointed out that this incident is part of a broader pattern of issues with the MBTA, which has faced multiple service disruptions since the Green Line Extension opened. They called for improved transparency and accountability from the state agency, stressing that residents deserve to feel safe while using public transportation.

In response to the derailment, the MBTA has reportedly invited affected passengers to an in-person meeting with its director, a step that local officials hope will lead to meaningful changes in safety protocols and passenger support. However, the councilors remain skeptical about the agency's commitment to addressing these critical issues, urging for a more proactive approach to ensure the safety and well-being of all commuters.