Residents of Gulf Park Estates are raising serious concerns about the quality of water provided by Great River Utility Services, with multiple complaints highlighting issues such as brown, foamy water, low pressure, and a lack of responsive customer service. During a recent government meeting, business owner and community member voiced frustrations over the deteriorating water conditions, questioning whether the water has been tested for safety and calling for transparency regarding recent rate increases.

The speaker, who holds a degree in nuclear and radiological engineering, emphasized that the water quality has declined significantly since Great River took over the utility, comparing it unfavorably to water conditions in some developing countries. He noted that residents have reported needing bottled water due to the poor quality and expressed disbelief that such issues could occur in the United States.

Another resident, Keith Broadway, echoed these sentiments, recounting his experiences with the water, which he described as brown and heavily chlorinated. He criticized the utility for the frequency of boil orders and the lack of adequate customer service, stating that he has never encountered such poor water quality in his extensive travels, including military service in Iraq and Kuwait.

Broadway and others in the community are calling for accountability, suggesting that the rate increases imposed by Great River may not be justified given the current service levels. They are urging the Public Service Commission to investigate the situation and consider legal action if necessary, citing a precedent where a similar rate increase was reversed by the Supreme Court.

The meeting underscored a growing frustration among residents, who feel they are not receiving the quality of service they are paying for, and raised questions about the regulatory oversight of utility companies in the region. As the community continues to voice its concerns, the future of water service in Gulf Park Estates remains uncertain.